Your privacy is important to us at Untitled. We respect your privacy regarding any information we may collect from you across our website.

What information do we collect?

We may collect different types of information to provide and improve our services. This includes personal details such as your name, email address, phone number, and payment information when you create an account or use our services. We also collect location data to facilitate ride services and ensure accurate pickups and drop-offs.

Additionally, we gather information about your interactions with the app, such as ride history, preferences, and activity within the platform. Device-related data like your hardware model, operating system, and unique device identifiers may also be collected to help us maintain security and optimize performance.

Our goal is to collect only the information necessary to deliver a reliable, safe, and personalized experience for every Kiliride user.

How do we use your information?

We use the information we collect to deliver a seamless and secure ride-hailing experience. Your personal details help us provide and improve our services, from processing transactions to managing your ride preferences and ensuring reliable pickups and drop-offs.

In addition, we may use your information to communicate important updates, promotions, and service news. By understanding your usage patterns, we work to personalize your experience and tailor our communications to your interests.

Your information also plays a critical role in enhancing the safety and security of our platform. We continuously monitor activities to detect, prevent, and address any potential security issues, helping to keep both riders and drivers safe.

Through these efforts, we aim to provide a service that is not only efficient but also trustworthy and responsive to your needs.

Do we use cookies and other tracking technologies?

Yes, we use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, improve app functionality, and deliver more relevant content based on your usage.

We may also use tracking technologies to analyze trends, monitor site traffic, and gather demographic information about our user base. This information helps us better understand how users interact with Kiliride and allows us to continuously improve our services.

You can manage or disable cookies through your device settings, although doing so may affect certain features or performance of the app.

How long do we keep your information?

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your ride history, account details, and other relevant data are stored securely and only kept for the duration needed to fulfill the purposes outlined in this Privacy Policy. When your information is no longer required, we take steps to delete, anonymize, or securely store it to ensure your privacy is protected.

Retention periods may vary depending on the type of data and our legal requirements.

How do we keep your information safe?

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews.

Our team is trained to handle your information responsibly, and we limit access to only those employees, contractors, and agents who need it to operate our services. Despite our efforts, no system is completely secure, so we encourage you to also take steps to protect your account and information.

Your trust is important to us, and we are committed to safeguarding your data.

What are your privacy rights?

You have the right to access, update, correct, or delete your personal information at any time. You may also object to or restrict certain types of data processing, and request a copy of the information we hold about you

If you wish to exercise any of these rights, you can contact us through the details provided below. We will respond to your request in accordance with applicable data protection laws and aim to process your request as quickly as possible.

Your privacy choices are important to us, and we are committed to supporting you in managing your personal information.

How can you contact us about this policy?

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@kiliride.com
• Phone: +255 655 932 006
• Address: Dar es Salaam, Tanzania